According to the text, what is one action a counselor can take when managing a case?

The action of ensuring collaboration with external agencies is vital in case management for several reasons. Collaborative efforts help create a comprehensive support system for clients, which is essential when addressing the multifaceted nature of substance use issues. By working with external agencies—such as mental health services, social services, and community resources—counselors can coordinate care that enhances the client's treatment experience.

This collaboration facilitates access to additional resources that may be necessary for a client's recovery, such as housing assistance, vocational training, or medical care. It also promotes a unified approach to treatment, where various professionals share insights and strategies that benefit the client, leading to improved outcomes.

In contrast, ignoring previous treatment outcomes can hinder progress by overlooking what has or hasn’t worked in the past. Focusing solely on individual sessions misses the broader context of a client's situation and can prevent comprehensive care from being delivered. Restricting communication with other professionals may lead to fragmented care and limit the effectiveness of the treatment provided. Therefore, collaboration with external agencies stands out as an essential practice in effective case management.